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Corrections and outdated listings
Send a correction when a review no longer matches what the casino actually offers. That covers bonus terms that have changed, games that have been removed, or payout speeds that no longer hold. The editorial team checks every submission against the operator's current published terms and amends the review where the facts support the change. Updates are made without undue delay once the claim is verified.
Reports of outdated information are treated the same way. If a review references a promotion that has expired or a feature that has been withdrawn, flag it and the team will re-check the listing. Where the operator has not updated its own public materials, the review will note the discrepancy rather than guess at the current state.
Questions the editors answer
The editorial team can respond to queries about the content of a review: how a rating was reached, what a wagering condition means in practice, or why a particular game was highlighted. Clarification on the review methodology and on how the site's comparison criteria work also belongs here.
Anything about a player's own account sits outside that scope. Login problems, verification delays, bonus eligibility, deposit failures and withdrawal requests all go to the operator's support team. The editorial team has no access to player accounts, no view of transaction records and no ability to intervene in a dispute. Sending those questions here only adds a step before they reach the people who can act on them.
Why account matters go to the operator
A casino review site holds no player data and processes no payments. The operator alone holds the records needed to resolve an account issue, and only the operator can change the state of a deposit or a withdrawal. Passing those problems to the editorial team would mean relaying the same information twice, with no authority to act on it either time.
Direct contact with the operator also preserves your rights under the casino's own terms. Support staff are bound by those terms and can issue a formal response, which the editorial team cannot. Keep the correspondence with the operator, and use this form only for matters concerning the published reviews themselves.
- Corrections to facts in a review
- Reports of expired promotions or removed games
- Questions about how a rating was determined
- Requests to clarify a term used in a review
Account, deposit, withdrawal and bonus-eligibility issues are not handled here. Send those to the operator's support channel directly.