Privacy Policy

“Lincoln” in this policy means the casino operator behind this website, together with any staff or systems acting on its behalf. The document sets out how that operator gathers, holds, protects, shares and deletes information that comes its way through this site, and it applies to anyone who visits, browses, contacts or otherwise interacts with the pages described below.

Scope and application

This policy covers personal and technical information collected on this website, regardless of whether you supply it deliberately or it is captured automatically while you browse. It does not cover third-party websites you reach through links on these pages, and it does not apply to information you share with casinos, payment providers or other businesses directly rather than through this site.

By using this website, you acknowledge that the practices described here will apply to your information. If you do not agree with any part of this policy, you should stop using the site or contact the operator through the support channels listed further down.

Personal information

The operator may collect personal details when you communicate with the website or choose to provide information voluntarily. Examples include an email address, a name, or details included in a support or contact message. You are never obliged to share more than the minimum needed to deal with your enquiry, and you may choose to withhold certain fields altogether where they are not required for the request you are making.

Information of this kind is treated as sensitive in handling terms. It is used only for the purpose for which you supplied it, such as responding to a question, investigating a complaint or processing a request made through the contact page, and it is not repurposed for unrelated activities without a separate basis for doing so.

Technical information

Like many websites, the operator may automatically collect technical information such as browser type, device identifiers, IP address, connection details, session time, page activity and traffic source. This data is gathered through standard server logs and similar mechanisms, and it is generally used to understand and improve site performance rather than to identify individual visitors.

Technical information may be kept in aggregated or anonymised form for longer than personal details, because in that state it no longer relates to an identifiable person. Where it is possible to link technical data back to a specific user, the same protections that apply to personal information will apply to that combined record.

Use of collected data

Collected information may be used to operate and maintain the website, respond to users, improve content structure, study engagement patterns, detect suspicious behaviour, and support technical troubleshooting or security controls. These purposes overlap in practice; for example, session data that helps diagnose a fault may also reveal patterns of misuse that trigger a security review.

The operator does not sell personal information to third parties, and it does not use the data gathered here to build advertising profiles for marketing on other platforms. The uses listed above are the full set of purposes for which your information may be processed, and any new purpose would require an update to this policy.

Engagement and maintenance

Studying how visitors move through the site helps the operator identify which sections are useful, which pages cause confusion, and where technical errors occur. This analysis is carried out at an aggregate level wherever possible, so that individual browsing patterns are not examined unless there is a specific reason to do so, such as investigating a fault or a security incident.

Similarly, detecting suspicious behaviour means looking for activity that is inconsistent with normal use, such as repeated automated requests, attempts to access restricted areas, or patterns that suggest fraud or abuse. When such behaviour is identified, the operator may take protective steps, including blocking access or sharing relevant details with service providers that help manage security.

Cookies and analytics

The operator may rely on cookies and analytical technologies to improve navigation, remember user preferences, and understand aggregate website usage. These technologies fall into a few functional groups, and it helps to know which is which before you adjust your browser settings.

• Strictly necessary cookies keep core features working, such as remembering that you have accepted a notice or keeping a session stable while you move between pages.
• Preference cookies remember choices you have made, such as language or display settings, so that you do not have to set them again on your next visit.
• Analytics cookies collect information about how the site is used, including which pages are visited, how long visitors stay and where traffic comes from, in order to guide improvements.
• Functional cookies support features such as embedded content or interactive elements, and they may be set by the operator or by the providers of those features.

Users can reject cookies through their browser settings, although some website features may become limited as a result. Blocking analytics cookies will not stop the site from working, but it may reduce the operator’s ability to identify and fix problems that affect your experience.

Disclosure and service providers

Information may be shared with providers that help manage hosting, analytics, customer communication, moderation, or cybersecurity. These external providers act on the operator’s behalf and receive only the information needed to perform their specific task; they are not permitted to use that data for their own purposes or to pass it on to others without instruction.

Hosting providers store the technical infrastructure that runs the site, which necessarily includes server logs and any content you submit through forms. Analytics providers process aggregate usage data to produce reports on traffic patterns. Customer communication tools handle the sending and receiving of messages, while moderation and cybersecurity providers help review user-generated content and protect against attacks.

The operator may also disclose information to competent authorities or advisors when necessary to satisfy legal or protective obligations. This includes responding to lawful requests from regulators, courts or law enforcement, and it also covers situations where disclosure is needed to protect the operator’s own rights, the safety of users, or the integrity of the website.

International transfers

Service providers used by the operator may be located in countries other than the one where you are based, and your information may be transferred to, stored in, or processed in those countries. This is a common arrangement for websites that use international hosting and analytics services, and it means your data may be subject to the laws of those jurisdictions.

When such transfers take place, the operator relies on safeguards that are recognised as appropriate for cross-border data movement, such as standard contractual clauses or equivalent mechanisms. The practical effect is that your information receives a comparable level of protection wherever it is processed, even if the local legal framework differs from your own.

Security controls

To safeguard information, the operator uses reasonable protective measures that may include access limitations, secure storage systems, monitoring, and internal controls. Access to personal data is restricted to those who need it for the purposes described in this policy, and technical safeguards are applied to prevent unauthorised access, alteration or loss.

Even with these measures, internet services cannot promise absolute security. No method of transmission or storage is completely fail-safe, and the operator cannot guarantee that data will never be intercepted, accessed or compromised by a determined attacker. You should also take reasonable precautions on your own side, such as using a secure connection and not sharing account details.

Responsible gaming-related functions

Data may be used in limited cases to support responsible gaming information, website safety, and harm reduction. This may include identifying misuse of promotional materials or recognising patterns that call for cautionary communication. The purpose is protective rather than punitive, and the operator treats this function as part of its duty of care toward users.

Where patterns suggest that a user may be experiencing harm, the operator may reach out with information about responsible gaming tools, self-exclusion options or support organisations. The operator does not use this data to target advertising, and it does not share such information with third parties except where required by law or where a service provider is assisting with the delivery of protective communications.

Requests from users

Users may ask to review their information, correct inaccurate details, or request deletion where appropriate. The operator may need to confirm the user’s identity before processing any such request, and this verification step is intended to protect your data from being disclosed to someone who is not entitled to it.

When a request is received, the operator will assess whether it can be fulfilled based on the nature of the data and the legal or operational reasons for holding it. Corrections are applied promptly, while deletion requests may be declined where retention is required for security, legal or reporting purposes. In such cases, the data will be restricted rather than actively used, and the user will be informed of the reason for the limitation.

How long data is retained

Data is kept only for the period reasonably necessary to fulfil operational, legal, security, or reporting purposes. The length of that period varies by data type; for example, server logs may be retained briefly for troubleshooting, while records of a support conversation may be kept longer to maintain continuity of assistance.

Once that period ends, the information may be deleted, anonymised, or stored in a restricted archive. Anonymisation means stripping identifying details so that the data can no longer be linked to you, while a restricted archive may be used where there is a continuing legal or evidential need to preserve records without actively using them.

External websites

This website may direct users to third-party resources. Those sites are not controlled by the operator, and their privacy practices should be reviewed separately by users. A link from this site does not imply that the operator endorses or takes responsibility for the content, security or data handling of the destination.

Modifications

The operator may modify this policy when required by operational or legal developments. The latest posted version will apply to subsequent website use, and significant changes will be reflected in the updated text rather than announced separately. Users who continue to use the site after a revision accept the revised terms, so it is worth checking back periodically.

Contact details

Privacy questions or requests may be submitted through the website’s contact page or support section. When contacting the operator about a privacy matter, please describe the issue clearly and include any reference details you have, so that the request can be handled efficiently. The operator will respond within a reasonable time and will confirm what action has been taken or explain why a request cannot be fulfilled.